Information And Communications Technology User Support Technicians
Please enter at least 2 characters
Tasks & Responsibilities
  • 01
    Answering user inquiries regarding software or hardware operation to resolve problems;
  • 02
    Entering commands and observing system functioning to verify correct operations;
  • 03
    Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
  • 04
    Overseeing the daily performance of communications and computer systems;
  • 05
    Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
  • 06
    Performing related tasks; and
  • 07
    Supervising, scheduling and monitoring the tasks of other workers.

What are the skills required?

Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.

Soft Skill
English
Able to speak English
Soft Skill
Troubleshooting
Troubleshooting or dpanneuring is a form of problem solving, often applied to repair failed products or processes on a machine or a system.
Soft Skill
Bahasa Malaysia
Able to speak Bahasa Malaysia
Hard Skill
Mandarin
Able to speak Mandarin
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Hardware Troubleshooting
Working experience of Hardware Troubleshooting. Hardware troubleshooting is the process of reviewing, diagnosing and identifying operational or technical problems within a hardware device or equipment. It aims to resolve physical and/or logical problems and issues within a computing hardware.
Hard Skill
Network Management
Network management is the process of administering and managing the computer networks of one or many organizations.
Hard Skill
Network Troubleshooting
Working experience of Network Troubleshooting, which refers to the collective measures and processes used to identify, diagnose and resolve problems and issues within a computer network. It is a systematic process that aims to resolve problems and restore normal network operations within the network.
Hard Skill
Software Installation
Installation (or setup) of a computer program (including device drivers and plugins), is the act of making the program ready for execution.
Hard Skill
SQL
SQL ( ESS-kew-EL or SEE-kwl, Structured Query Language) is a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system (RDSMS).
Hard Skill
C
Development environment software
Hard Skill
Cisco
Cisco Systems, Inc. (known as Cisco) is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley, that develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
Hard Skill
Cloud Computing
Working experience of Cloud Computing, which is an information technology (IT) paradigm that enables ubiquitous access to shared pools of configurable system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet.
Hard Skill
Computer Troubleshooting
Experience performing logical, systematic searches for the source of a problem in order to solve it, and make a computer operational again.
Hard Skill
Crisis Management
Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders, or the general public.
Hard Skill
Debugging
Debugging is the process of finding and resolving of defects that prevent correct operation of computer software or a system.
Hard Skill
Equipment Maintenance
Maintenance, repair and operations (MRO) involves fixing any sort of mechanical, plumbing, or electrical device should it become out of order or broken (known as repair, unscheduled, casualty or corrective maintenance).
Hard Skill
Failure Analysis
Failure analysis is the process of collecting and analyzing data to determine the cause of a failure, often with the goal of determining corrective actions or liability.
Hard Skill
Hardware and Software Installation
Experience of performing the sequence of tasks to ensure a hardware and software environment is ready for execution.
Hard Skill
Indonesian
Indonesian is the official language of Indonesia.
Hard Skill
ITIL
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
Hard Skill
Java
Java is a set of computer software and specifications developed by Sun Microsystems, which was later acquired by the Oracle Corporation, that provides a system for developing application software and deploying it in a cross-platform computing environment.
Hard Skill
JavaScript
JavaScript (), often abbreviated as JS, is a high-level, dynamic, weakly typed, object-based, multi-paradigm, and interpreted client-side programming language.
Hard Skill
jQuery
jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT license.
Hard Skill
Microsoft Exchange Server
Electronic mail software
Hard Skill
MySQL
MySQL (officially pronounced as "My S-Q-L",) is an open-source relational database management system (RDBMS).
Hard Skill
Network Administration
Network management is the process of administering and managing the computer networks of one or many organizations.
Hard Skill
Network Installation
The processes and techniques for choosing the best paths within an ICT network through which a packet can travel.
Hard Skill
Oracle
Oracle Database (commonly referred to as Oracle RDBMS or simply as Oracle) is an object-relational database management system produced and marketed by Oracle Corporation.
Hard Skill
PC Support
Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Hard Skill
Server Configuration
In computing, configuration files (or config files) are files used to configure the parameters and initial settings for some computer programs.
Hard Skill
VMware
VMware, Inc. is a subsidiary of Dell Technologies that provides cloud computing and platform virtualization software and services.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.
Computer Science
Computer Science
1,232
Courses
14,263
Graduates

(2019)

Computer Use
Computer Use
221
Courses
1,033
Graduates

(2019)

More Analysis
Employment Type
Industry
Location