Shop Supervisors supervise and coordinate the activities of shop sales assistants and other workers in retail and wholesale shops such as supermarkets and department stores.
Estimating the types and quantities of goods required by customers and ensuring adequate stock;
02
Teaching staff the sales procedures, including how to deal with difficult and complex cases;
03
Supervising sales staff;
04
Estimating needs of the business, purchase or authorise the purchase of goods of the types, qualities and quantities required, usually under the general direction of the proprietor or manager;
05
Examining returned goods and deciding on appropriate action;
06
Supervising and instructing sales and other staff or the sales department in their day-to-day work;
07
Ensuring the prices of goods and services are displayed;
08
Checking stock and participating in stock takes;
09
Performing related tasks; and
10
Supervising other workers.
What are the skills required?
Skills, knowledege and abilities that are essential to carry out a task with determined results. Skills can often be divided into domain-general and domain-specific skills.
Soft Skill
Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
Soft Skill
Marketing
Marketing is the study and management of exchange relationships.
Soft Skill
Communication
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Hard Skill
Inventory Management
Inventory managementis a discipline primarily about specifying the shape and placement of stocked goods.
Hard Skill
Microsoft Office
Microsoft Office is an office suite of applications, servers, and services developed by Microsoft.
Hard Skill
Business Management
Working experience of Business Management, which is the activities associated with running a company, such as controlling, leading, monitoring, organizing, and planning.
Hard Skill
Order Processing
Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Hard Skill
Purchasing
Purchasing refers to a business or organization attempting to acquire goods or services to accomplish the goals of its enterprise.
Hard Skill
Retail Management
Working experience of Retail Management, which is a process of promoting greater sales and customer satisfaction by gaining a better understanding of the consumers of goods and services produced by a company. A typical retail management strategy for a manufacturing business might research the retail process that distributes the finished products created by the business to consumers to determine and satisfy what buyers want and require.
Hard Skill
Account Management
Account management is the management of sales and relationships with particular customers of a company.
Hard Skill
Administration Management
The process of creating information systems and supervising its flow from and to others within an organization.
Hard Skill
Filing
an act or instance of using a file
Hard Skill
Invoicing
An invoice, bill or tab is a commercial document issued by a seller to a buyer, relating to a sale transaction and indicating the products, quantities, and agreed prices for products or services the seller had provided the buyer.
Soft Skill
Listening
Expertise in focusing on the words and intention being communicated by another in a way that demostrates focus and enhances the effectiveness of the interaction.
Hard Skill
Microsoft Word
Microsoft Word is a word processor developed by Microsoft.
Soft Skill
Planning
Planning (also called forethought) is the process of thinking about and organizing the activities required to achieve a desired goal.
Soft Skill
Problem Solving
Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
Hard Skill
Sales Management
Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations.
Hard Skill
Sales Reporting
Sales reportdescribes the record of all the calls which have been made and products that have been sold during a particular time frame by a salesperson or the management.
Soft Skill
Speaking
ability to communicate effectively. These skills allow the speaker, to convey his message in a passionate, thoughtful, and convincing manner
Hard Skill
Staff Management
Staff management is the management of subordinates in an organization.
Hard Skill
Store Management
The practice of overseeing sales performance and supervising the staff of retail stores.
Hard Skill
Supervisory Skills
Supervision is an act or instance of directing, managing, or oversight.
Soft Skill
Time Management
Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity.
Hard Skill
Warehouse Management
A warehouse management system (WMS) is a software application, designed to support warehouse or distribution center management and staff.
Hard Skill
Warehousing
Perform operations carried out in warehouses such as packing, carrying, stacking goods, sorting, loading and unloading freight from vans, trucks, wagons, ships or aircrafts.
Soft Skill
Writing
Experience expressing business messages effectively in written form. This may include planning drafting and revising as necessary.
Field of Study Required
Field of study consists of a broad area of academic and skills qualifications that come under a similar branch of subject knowledge. In addition, courses offered under each field of study require similar academic entry requirements.